Privacy

Privacy policy

Glow Electric Ltd ("we", "us") is the data controller for personal information collected through glowelectric.uk. We keep this simple because the way we use your data is simple.

What we collect

• Details you send us — name, phone number, email address, town or postcode, and anything you write in the enquiry form or an email.
• Basic technical information needed to serve the website (such as server logs held by our hosting provider).

This site sets no advertising or tracking cookies.

Why we collect it

• To respond to your enquiry, arrange surveys and provide quotes — our legitimate interest in running the business.
• To carry out contracted work, invoice for it and meet legal obligations (certification records, accounting and warranty registration).

Who we share it with

Only the parties needed to do the job: for example NIE Networks connection notifications, certification bodies, manufacturers for warranty registration, and our accountant where legally required. We do not sell or rent your details to anyone.

How long we keep it

Enquiry details that don't become work are deleted within 12 months. Records connected to completed work are kept for as long as certification, warranty and tax rules require.

Cookies and advertising measurement

We use Google’s measurement tags (Google Ads conversion tracking and, where enabled, Google Analytics) to understand which adverts and pages lead to enquiries. These only set cookies if you choose “Accept” on the cookie notice — choosing “Essentials only” keeps them off and the website works exactly the same. When you send an enquiry form we may pass a hashed (unreadable) version of your email address or phone number to Google Ads so it can match the enquiry to the advert you clicked; your message is never sent. You can change your choice at any time using the “Cookie choices” link in the footer.

Your rights

Under UK GDPR you can ask for a copy of the data we hold about you, ask us to correct it, or ask us to delete it where we have no legal duty to keep it. Email info@glowelectric.uk and we'll deal with it directly. If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office (ico.org.uk).

Contact

Glow Electric Ltd, 20 Cyprus Gardens, Belfast BT5 6FB · 028 9691 8755 · info@glowelectric.uk · Registered in Northern Ireland, company NI675991.